Mobile Application
Work order management is the backbone of mobile workforce operations. Without a reliable system, dispatchers face delays, technicians waste travel time, and customers experience missed appointments. A dedicated mobile workforce management platform solves these issues by providing real-time visibility, automation, and accountability.
Stay connected with your field workforce using Field Squared’s Field Service Mobile Application. Leverage mobile devices' built-in GPS to continuously track field worker locations, even in remote areas. Predict delays and send automated notifications to customers and supervisors, ensuring timely updates and improved service reliability.
This improves both customer satisfaction and operational efficiency.
Field Data Capture with Mobile Smart Forms
Paper processes slow down field operations and increase error rates. Mobile workforce management software replaces manual paperwork with smart, digital forms that sync instantly.
Field Squared's Mobile Smart Forms enable your field workforce to collect and capture data more efficiently. Our intuitive form builder makes creating, designing, and publishing flexible, powerful mobile forms easy. Replace paper-based processes with digital workflows that capture real-time field data and sync instantly to back-office systems.
Work Order Management
Work order management is the backbone of mobile workforce operations. Without a reliable system, dispatchers face delays, technicians waste travel time, and customers experience missed appointments. A dedicated mobile workforce management platform solves these issues by providing real-time visibility, automation, and accountability.
Optimize your field operations with Field Squared’s work order management solution. The Field Squared Platform enables real-time tracking of work orders and crews, auto-scheduling of multiple work orders, and seamless integration with your back-office systems. Gain real-time visibility into work order status, enhance operational efficiency, and extend work orders effortlessly across your organization. Discover the advantages of a unified platform to streamline your field service management.
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Advanced AI-driven Scheduling and Dispatch
Scheduling is one of the biggest cost drivers in field service. AI-driven dispatching ensures the right technician with the right skills arrives at the right place and time.
Enhance your field service operations with Field Squared’s new Advanced Scheduling Module. This AI-driven scheduling optimizer automates the scheduling of field service teams in seconds, optimizing schedules according to user preferences such as technician workload, utilization, skills, travel time, and fuel consumption. This reduces travel costs, balances technician utilization, and increases on-time arrivals.
Field Workforce Location Tracking
Knowing where your workforce is at all times improves accountability, safety, and customer service. Location tracking also helps reduce wasted travel time and costs.
Feel at ease knowing your field workforce locations are tracked continuously by leveraging the built-in GPS of the devices used by your field workforce, even in remote areas.
Predict when a field worker or technician will not arrive on time and send an automated notification with a status to the customer and/or supervisor.
Historical replay ensures accountability and helps protect against liability claims.
Time Cards
Manual time tracking is error-prone and costly. Automating time cards improves accuracy and saves hours in payroll processing.
It's time to automate your time cards with Field Squared’s advanced capabilities. Enable your mobile field workforce to clock in and out effortlessly, accurately tracking their time throughout the day. Field operations managers and supervisors can easily access, edit, and approve time cards individually or in bulk. Additionally, you can view the GPS location of each clock-in/out event for audit and verification purposes. Streamline payroll processing with comprehensive reporting against time cards. Discover how Field Squared can simplify and enhance time tracking for your field service teams.
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Customer Updates and Notifications
Customers expect real-time visibility into service appointments. Automated notifications improve satisfaction and reduce inbound “where is my technician?” calls.
Elevate customer experience with Field Squared’s automated customer updates and notifications. Empower your field workforce to provide real-time status updates via text, email, or phone, keeping customers informed and enabling them to plan their day better. Achieve improved first-call resolutions and job closeout efficiency gains, making your field service organization and workforce the heroes. Delight your customers and ensure exceptional service with timely and accurate updates.
Team Collaboration and Messaging
Disconnected communication leads to mistakes, delays, and rework. Unified messaging tools keep field teams aligned in real time.
Benefit from seamless in-app collaboration, messaging, voice, and video capabilities. Create automated messaging and collaboration workflows, make voice or video calls, and engage in one-on-one or group conversations without leaving the app. Reference enterprise assets, work orders, customer records, and digital work order forms within your conversations. With everything available at your fingertips in a single, unified application, Field Squared ensures efficient and effective communication for your field service teams.
Mileage Reporting
Travel is one of the highest costs in field service operations. Automated mileage reporting eliminates guesswork and ensures compliance with tax reporting.
Field Squared automatically tracks and calculates the mileage driven by your field workforce, providing actionable mileage reports for the day, week, month or year.
Our reports are 99.7% accurate and can be used for IRS reporting on your company tax returns. Reports can be further broken down by customer, asset or work order for flexibility in reporting and analysis.
Field Worker Replay History
Accountability is critical when customers or regulators ask for proof of service. Replay history provides a clear audit trail for every worker and asset interaction.
Every interaction with the Field Squared Platform—from desktop to mobile device—is automatically tracked so you can:
- Know where your field workforce was at any point in time
- Gain context around when and where data was collected
- Protect yourself from false liability claims
Manage Field Worker Territories and Understand Where Your Customers are Concentrated
Understanding customer distribution is essential for efficient workforce planning. Heat maps and territory management tools make it easier to allocate resources effectively.
Without a visual representation, it’s not easy to understand where your customers are located in relation to one another or to your field workers. With the Field Squared Heat Map, you can pinpoint where your customers are concentrated and view them right from the Map.
- Effectively create and manage field worker territories, assigning work orders based on customer location
- Gain a top-down understanding of trends in the concentration of customers against locations and work orders
- Quickly gain perspective of how many work orders are scheduled vs. backlogged
- Leverage a work order timer feature to track the time taken to complete work orders
Management Reporting, Analytics, and BI
Without reporting, field service leaders are managing blind. Real-time analytics provide the insight needed to improve efficiency, reduce costs, and scale operations.
Field Squared's Mobile Workforce Management subscription includes automated, real-time field service analytics, reporting, and business intelligence. It enables tracking key performance indicators and overall field service health, optimizing work order efficiency, reducing travel time, and leveraging predictive data for cost savings. The unified dashboard allows comprehensive measurement, tracking, and analysis of field operations, enhancing decision-making and efficiency.
