Real-time Status Notifications
Easily gain control of late arrival and rescheduling situations by sending real-time updates to customers right from the field via the Field Squared mobile application.
- Notify the customer in real-time of a field worker's arrival status
- Easily view customer details on a map
- On-site arrival/departure times for field workers are automatically recorded.
Leverage Mobile Forms for Work Orders
Field Squared Mobile Smart Forms help field workers increase service work order efficiency. Many of our customers pre-populate forms with 70% (or more) of a customer’s prior work order history, asset data, and any other related information. Your field workforce can access and capture field data using work order Smart Forms via the Field Squared Field Service Mobile Application right from their device. In real-time, data is available from the field to the corporate office, ensuring everyone has the same information at all times.
- Reduce callbacks by taking up-to-the-minute job details to the field
- Access to all the previous paperwork for every customer at your fingertips – no more sifting through paperwork
- Quickly capture photos and markup and automatically attach it to the work order
- Create and access work order forms right in the field
- Easily generate custom shapes using a symbol library or create leader lines with distances and angles
Learn more about our Field Data Capture and Collection capabilities >
Online and Offline Availability
Your field workforce is used to working in some of the remote places on Earth where cellular or WiFi connectivity is non-existent. With Field Squared’s proprietary Mobile, Offline Sync, and Merge Engine, our Field Service Mobile Application works online and offline. So, even if the cellular or WiFi network is unavailable, your field workforce can keep working, and we’ll sync everything when connectivity is restored.
All data and location information is automatically synced, ensuring no loss of important field information.
Know Your Work Order Schedule for the Day
The nature of field service work is inherently busy, typically involving driving from one customer site to another. Your field workforce wants to know their work schedule for the day, week, or month to help them do their jobs more effectively. The Field Squared Field Service Mobile Application provides the schedule right on their device.
- View the scheduled list of work orders or prioritized back-log or a combination of both right in the field
- Ensure your field workforce teams are on the same page with a calendar view of team schedules
- Know where you’re going with turn-by-turn directions
Learn more about our AI Scheduling, Dispatching, and Route Optimization capabilities >
View, Create, and Manage Assets in the Field
Nearly every field service organization in any industry has assets to maintain, whether customer—owned or internally owned. Understanding the health of equipment or sites is imperative.
Field Squared’s Field Service Mobile App enables field workers to view, create, and manage assets from their mobile devices right in the field. With real-time information and attached asset documentation at their fingertips, Field Squared can be leveraged as a decision-making tool, empowering field workers to make repairs on the first visit.
- See all assets and related information by hierarchy, as well as view them on the Map
- Bring up the nearest assets on the Map view
- Display work order history and related work order Smart Forms for any given asset
- Diagnose repair issues with trending charts such as temperature and pressure data
- Integrate and orchestrate updates across back-office GIS systems, including Esri ArcGIS
Learn more about our Asset Management & Visibility capabilities >
Connect Your Back Office to the Field
With so many disparate back-office systems, including customer relationship management solutions (CRM), geographic information systems (GIS), and enterprise resource planning systems (ERP), your field workforce may have to make multiple updates across three different tools. The Field Squared Field Service Mobile Application is extensible and can integrate with practically any back-office system for a unified solution.
- View the scheduled list of work orders or prioritized back-log or a combination of both right in the field
- Seamlessly syncs any field data your field workforce captures across your back-end systems
- Effortlessly pull lookup values and catalogs from third-party systems right in the field
- Bi-directional syncing of work order, customer, asset, and document data
