Field Squared Field Service Automation Platform
Field Squared is the industry’s first unified Field Service Automation Platform. As a cloud-based, software-as-a-service (SaaS) solution, Field Squared is flexible, scalable and purpose-built to optimize the efficiency of your mobile field service workforce. Focusing on business process automation, Field Squared enables enterprises to digitally transform, completely automate and streamline their field service operations, from the frontline to back-office systems. The powerful Platform delivers predictive analytics for proactive planning as well as interoperability across existing business systems—including legacy solutions—without the need for any software development or ongoing application maintenance and no coding required.
Unlike other single-solution software on the market, the Field Squared Field Service Automation Platform is not rigid and, is instead, easily configurable to your business needs now and in the future, across any industry. With a web-based application for administrators, supervisors and dispatchers, as well as a mobile application for your field workforce, Field Squared automates your field operations processes to help you do more with less or square your productivity, all without actually adding a physical headcount to your field workforce.
What Makes Field Squared Different
|Business Process Automation||Interoperability with Back-Office Systems||Codeless Workflow Builder||Flexible, Configurable|
Field Service Automation Platform Capabilities
|Enterprise Asset Management & Automation
Capture complex operational data for coordinated enterprise asset management, automation and visibility at all times.
Learn more: Enterprise Asset Management and Automation
|Field Service Analytics, Reporting & Business Intelligence
Measure, visualize and track all aspects of your operations, with powerful reporting and analytics.
|Mobile Workforce Management
Know where your field workforce is at all times and get the right technician to every appointment on time.
Learn more: Mobile Workforce Management
|Scheduling, Dispatch & Route Optimization
Leverage predictive, real-time insights to take control of your scheduling and optimize routes for increased efficiency.
Learn more: Scheduling, Dispatch & Route Optimization
|Field Data Capture with Smart Form Automation
No more paper forms. Accurate, effortless digital field data collection for your distributed field service workforce.
Learn more: Field Data Capture with Smart Form Automation
|Work Order Management
Plan, track and manage your work orders and field service workforce—from the field to the back-office.
Learn more: Work Order Management
|Real-Time Collaboration and Messaging
Seamlessly make in-app voice or video calls, send messages and collaborate one-on-one or in group conversations
Learn more: Field Service Collaboration and Messaging
|Customer Experience Management & Notifications
From improved first call resolutions to job close out efficiency gains, with Field Squared your field service organization and workforce are the heroes.
Learn more: Customer Experience Management & Notifications
Technology: How the Field Squared Platform Works
Field Squared’s Field Service Automation Platform was built from the ground-up with security in mind—military-grade AES 256-bit encryption and SSL-2048 comes standard—and is the only HIPAA Certified field service software provider. The multi-tenant Platform runs on Amazon Web Services (AWS) virtual private cloud, where servers are monitored for auto-failover, redundancy and scaling. Learn more about Field Squared security.
Field Squared has a rapid deployment model, so you’re up and running in as little as 30 days. The mobile application allows your field workforce to use any standard iOS or Android device in the field and the same configuration is deployed as a fully native application to every device, instantly. Field Squared Mobile, Sync and Merge Engine works online and offline – so even if your cellular or WiFi network is down, you can keep working and we’ll sync everything when you come back online.
Core Field Squared Technology: Engines and Builders
App Builder is the starting place for configuring and customizing the Field Squared Platform to meet your business process needs. Everything is configurable, allowing for flexibility in managing your field workforce.
Learn more: App Builder
The powerful Workflow Builder enables event-driven business process automation, in an easy to use drag-and-drop interface. From designing your own data integrations, to updating multiple systems in response to changes in the field, the possibilities are practically endless. No coding required.
Learn more: Workflow Builder
|Data Analytics Engine
The Data Analytics Engine enables the rapid creation of custom reports and charts – no coding required. Displayed on the Field Squared Dashboard, you gain a real-time view of your field operations. Reports can be exported to a database, API, sent via email, or saved to a cloud file service such as Dropbox.
Provide a better customer experience with arrival information, improved communications and complete documentation. The Notifications Engine enables your field workforce to send real-time status updates via text, email or phone call.
|Mobile, Offline Sync & Merge Engine
Field service is notorious for inadequate or unavailable cellular or WiFi connectivity. With online and offline syncing, all data and location information are automatically synced and restored, ensuring no loss of important field information.
| Geospatial/Mapping Engine
Field Squared extends your GIS data to the field, providing a visualization of your assets on a map. At any point in time, you know what needs attention and where, and with offline availability, your field crew is always connected.
| Integrations Engine
Link your field workforce to the back-office, with seamless interoperability across existing business systems and processes, including legacy solutions. The Field Squared event-driven Integration Engine works with cloud applications, customer relationship management solutions (CRM), geographic information systems (GIS), enterprise resource planning systems (ERP), HR/payroll tools, outage management systems (OMS), AI/data analytics tools, support ticketing solutions, enterprise databases, and more.
Learn more: Integrations