HyperFiber Increases Installation Capacity Tenfold
"We have scaled from doing one to two installs a day to 20 without a single headcount hire."
- Justin Nelson, COO, EVP Engineering and Operations, HyperFiber
Rapid Network Rollouts—Without the Chaos
Rolling out new fiber networks is essential for growth—but every new service area brings a maze of region-specific workflows, contractors, and permits that standard FSM platforms can’t handle. Field Squared helps you:
- Configure region, team or job specific workflows—without developer bottlenecks
- Maintain real-time visibility across contractors, jobs, and work status
- Activate customers faster—and start billing sooner
Service Quality That Builds Loyalty
As your network grows, keeping service quality high is key to avoiding churn. Field Squared helps you:
- Embed QA checks and customer updates in every workflow.
- Capture photos, signatures, and asset data—even offline.
- Keep customer service teams updated with real-time job status and system integrations.
Emergency Response—When Every Minute Counts
When storms or outages hit, every minute matters. Field Squared helps you:
- Configure damage assessments, safety checks, and repair workflows without IT support.
- Give field crews the tools to capture data on the spot—even offline.
- Coordinate repairs fast with real-time updates and AI-powered scheduling.
Effortless Scheduling, Dispatch and Route Optimization
- Optimize field service routes in real time via drag-and-drop
- Schedule, track, and create work orders, assets, and customers based on location
- View and schedule work orders over multiple days
- Assign the nearest technician based on the schedule
Learn more about Scheduling, Dispatch, and Route Optimization
Improved Field Service Customer Experience
- Gain control of late arrival and rescheduling situations
- Notify customers in real-time of a technician’s arrival status
- Email customers from the job site with work order-related documents
- Reduce callbacks by taking up-to-the-minute job details to the field
- Access full information and documentation for customer work orders
Learn more about Customer Experience Management and Notifications
Field Data Capture with Photos, Markup, and Site Sketches
- Leverage digital Smart Forms to capture field data via the Field Squared Mobile Application
- Online and offline availability syncs all data when the connection is restored
- Easily include photos, markup, annotations, and site sketches with work orders and assets
- Connect to your existing billing, customer management, and GIS systems
- Track pole make-ups, make-ready, trench & conduit details, splice diagrams, fiber, coax and twisted pair cable routing and splicing, active repairs, sweep & balance, node maintenance history, FTTH and FTTC systems tracking and more
- Quickly pull lookup values and catalogs from third-party systems
Assign Work Orders by Technician Job Skills
- Easily create job types and skills and assign technicians to associated work orders
- Create automated alerts before certifications or training requirements are set expire
- Effortlessly match proper skill sets to work orders, increasing work order completion rates
