HyperFiber Multiplies Installation Capacity with Field Squared

HyperFiber™ has successfully leveraged Field Squared to streamline its scheduling and dispatch operations. Implementing Field Squared’s platform has enabled HyperFiber to significantly increase its installation capacity and improve operational efficiency without adding extra dispatch personnel.

"We have scaled from doing one to two installs a day to 20 without a single backoffice headcount hire."

- Justin Nelson, COO, EVP Engineering and Operations, HyperFiber

Challenge

HyperFiber is a fast-growing fiber internet provider delivering high speed internet services across multiple states. As demand surged, the company faced the challenge of scaling installation capacity while keeping operational costs low.

Initially, HyperFiber relied on manual scheduling and dispatch processes. These methods were manageable at low volumes but quickly became inefficient as the company grew. With an ambitious goal of 25,000 to 30,000 annual installations, HyperFiber needed a future ready solution that could automate field service activities, improve reporting, and support a higher volume of customers.

Solution

Field Squared’s Field Service Management Platform delivered automation for scheduling, routing, and documentation. Seamless integration with existing OSS and BSS systems removed bottlenecks and improved coordination between field technicians and contractors.

Justin Nelson led the deployment, collaborating with Field Squared to tailor the platform to specific needs. The result was a rapid implementation that gave the company immediate improvements in installation efficiency and real-time scheduling visibility.

"The real-time visibility in scheduling has been a game-changer for us." - Justin Nelson, COO, EVP Engineering and Operations, HyperFiber

Benefits

Greater Efficiency
Job information can now be entered and distributed to crews in minutes instead of hours. Daily installation rates climbed from just a few to more than 20, without adding dispatch staff.

Improved Field Communication
Technicians share photos and receive instant feedback, reducing unnecessary trips back to the office and improving overall field support.

Faster Data Retrieval
Digital records allow quick retrieval of field data, helping resolve issues promptly and enhancing service quality.

Higher Productivity
Crews move directly from one job to the next without returning to the office. This streamlined process increases completions per day and ensures customers benefit from reliable upload and download speeds.

Summary

Adopting Field Squared has been key to scaling installations and improving customer service. The platform’s configurability allows the company to refine workflows as it grows, keeping operations future ready and efficient.

"Field Squared's flexibility allows us to continuously refine our processes as we grow."
- Justin Nelson, COO, EVP Engineering and Operations, HyperFiber