Empowering Operations Managers Through Automation

It is one thing to have a general idea of what happens across your field service operations on any given day, but it is another thing entirely to actually see it in real-time. Field Squared provides the crucial visibility managers need into the entire picture of field operations—where workers are located, what parts inventory is on-hand, which assets are in need of routine or special maintenance, and so much more. Dashboards allow you to provide different layers of information to those who need it most, from executives to finance.

• View schedules and make changes in seconds
• Connect third-party and back-office systems for a true single source of truth
• Reduce the time and effort spent gathering, merging, re-entering, and reformatting data

Stop wondering, know, with Field Squared.

Having timely, reliable data to make informed decisions is a key challenge many operations managers face. Today, field service requires the ability to derive value from seemingly disparate events. Field Squared reporting and analytics ensures access to the data you need to effectively track key performance metrics (KPIs), uncovering insights. Reliable, decision-driving data is available at your fingertips.

• Deliver real-time reports to executives and business owners
• Understand cross-departmental impact of field and service activities
• Be proactive to take action on data-driven insights before issues arise in the field

Expecting field workers to increase efficiency, effectiveness, and field-collected data accuracy is an exercise in futility without the proper mobile technology in place. The best operations managers enable their field workers with access to an intuitive, easy to use, yet powerful, all-in-one field service mobile application. Help them to help you achieve organizational goals.

• Don’t make field workers juggle multiple applications, choose an all-in-one mobile field service application
• Increase field efficiency with accurate documentation in one place
• Enforce consistent data capture processes with mobile form templates
• Provide decision-support tools to eliminate roadblocks
• Collaborate in real-time to improve first time fix rate and resolve problems faster

Whether a customer is internal to the organization or a separate entity, organizations strive to provide the best possible customer experience. A poor review, decreasing net promotor score (NPS), or terrible customer satisfaction (CSAT) survey has a ripple effect. Field Squared helps field service operations managers take control of their customer experience.

• Keep customers happy and informed through real-time notifications
• Reliably service assets and serve customers with speed and accuracy
• Improve work estimates accuracy, eliminating surprise charges