Article by:
Steve John
Meet HyperFiber
HyperFiber isn't just any startup; it's a trailblazer in the fiber internet world, spreading high-speed connectivity across multiple states. Whether it’s setting up lightning-fast internet for homes or small businesses, HyperFiber is on a mission to meet the booming demand for fiber internet.
The Big Hurdles
HyperFiber's Challenges:
- Scaling Operations: How do you handle a tidal wave of new installations without breaking a sweat?
- Automating Field Services: Streamlined Scheduling and Dispatch for a Modern Workforce.
- Improving Reporting: Accurate, speedy documentation is key.
The Perfect Solution: Field Squared
HyperFiber partnered with Field Squared and gained significant advantages from key features such as:
- Smart Scheduling and Routing: Automated scheduling and routing made everything smoother.
- Custom Forms for Workflow Automation: Less manual work and more efficiency.
- Seamless Integration: Everything synced perfectly with their existing OSS/BSS systems.
The Amazing Results
What Changed for HyperFiber?
- Boom in Installations: From managing just 1-2 installations daily, they soared to 20 installations daily – without hiring extra dispatch staff!
- Real-Time Magic: Instant scheduling and communication with field teams improved everything.
- Smooth Documentation: Reporting and documentation are now a breeze.
Hear it from the Top
"We have scaled from doing one to two installs a day to 20 without a single headcount hire," says Justin Nelson, COO and EVP of Engineering and Operations at HyperFiber. That’s efficiency at its best!
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