Over the years, I’ve had the privilege of working with some truly remarkable companies. Across industries like telecommunications, solar energy, and construction, these businesses face the same challenge: scaling operations and improving efficiency without blowing their budgets. That’s where Field Squared comes in. Our platform was built to address these exact pain points, and the results speak for themselves. I’d like to share some of the stories of our customers—companies that have harnessed field service automation to streamline their operations, cut costs, and boost efficiency.
The Power of Field Service Automation
We all know field operations can be a bit chaotic. You’ve got technicians scattered across multiple job sites, trying to stay on top of scheduling, dispatching, reporting, and so much more. It's a lot to manage, and inefficiencies can creep in fast. But with the right tools, like automated workflows, real-time visibility, and seamless communication, things start to click into place. And that’s precisely what Field Squared does: we take the headache out of managing field teams by automating those critical processes.
Let me walk you through how some of our customers have taken their field operations to the next level.
HyperFiber: Tenfold Increase in Installation Capacity
Let’s start with HyperFiber, a fiber internet provider that came to us facing a familiar issue—manual scheduling and dispatching was slowing them down. Their installation capacity was limited, and they needed a way to scale without adding more staff. With our platform, they were able to automate scheduling and dispatching, allowing them to grow from completing just one or two installs per day to knocking out 20 installs daily.
As their COO and EVP Engineering and Operations, Justin Nelson, put it, "We have scaled from doing one to two installs a day to 20 without a single headcount hire. The real-time visibility in scheduling has been a game-changer for us."
Hearing feedback like that from Justin reminds me of why we built this platform—to help businesses achieve efficiency gains. HyperFiber is a perfect example of how automation can unlock massive capacity without inflating costs. Steve Johns was fortunate to talk to Justin about HyperFiber's Field Squared implementation experience. Watch the recording here.
Segra: Achieved 300% Growth with Streamlined Scheduling.
Segra, a telecommunications company, faced a different kind of challenge. They were using Microsoft Outlook to manage their field teams, which, as you can imagine, became unsustainable as they grew. Their team couldn’t plan more than a week ahead, and it was limiting their growth.
We helped Segra transition to our centralized scheduling system, and the impact was profound. They were able to plan months in advance and scale their operations. Jim Kent, Segra’s Market VP of Operations, told me, “We've scaled our company up by 300% over seven years, which probably wouldn't have been doable without Field Squared."
Segra’s story is a testament to how efficient scheduling can be a game-changer for growing businesses. It’s not just about keeping things organized; it’s about unlocking growth potential that was previously capped by outdated systems.
Oregon Aerial Construction: Significant Efficiency Gains and Cost Savings
Oregon Aerial Construction came to us with a major pain point—scaling their operations while maintaining efficiency. They were managing large-scale telecommunications infrastructure projects, and their manual scheduling and dispatch processes just weren’t cutting it anymore.
Sean O’Brien, their Market VP of Operations, worked closely with us to customize Field Squared to fit their unique needs. They quickly saw massive improvements in efficiency. One of my favorite things Sean said was, "I get jobs from a couple of my companies that are 3-4,000 lines with multiple pieces of information. I can upload it, move it to how I need it, get it into Field Squared, and assign it to people in about 15 minutes."
Think about that for a second—what used to take hours, or even days, now happens in 15 minutes. That’s the kind of efficiency we’re talking about. And it didn’t stop there. By eliminating paper processes, Oregon Aerial saved nearly $12,000 a year in printing costs. On top of that, their crews no longer had to return to the office to get their next job. They could head straight to the next site, which made them way more productive.
Sun Valley Solar: Handling High Volumes of Small Jobs
Finally, let me tell you about Sun Valley Solar, a solar energy company that was drowning in small jobs and manual processes. Their previous CRM was customized for sales, but when it came to handling service and operations, it fell short. Their accounting department was overwhelmed with invoicing, and scheduling was a major pain point.
After switching to Field Squared, everything changed. They increased their capacity to manage a substantially higher number of work orders per case manager. And they did this without increasing headcount, just by automating their scheduling and invoicing workflows.
Justin Hutson, their Commercial and Residential O&M Manager, shared, “We can now handle 70 to 100 work orders per case manager, thanks to the streamlined process with Field Squared." That kind of efficiency gain is exactly why we built our platform to be as scalable and configurable as possible. Sun Valley Solar now has more bandwidth to focus on growth, and they’re saving time and money while doing it.
Hear Steve, our CRO, talk to Justin about Sun Valley Solar's Field Squared implementation here.
Why Field Service Automation Matters
Each of these stories has one thing in common: the businesses were able to scale, save on costs, and boost efficiency by automating their field operations. Whether it’s handling more jobs, reducing manual work, or cutting down on wasted time and resources, field service automation isn’t just a nice-to-have—it’s a must-have for any company looking to grow efficiently.
When I talk to customers like HyperFiber, Segra, Oregon Aerial, and Sun Valley Solar, it reinforces the value of automation. The success they’ve had with Field Squared makes me incredibly proud of what we’ve built, but more importantly, it’s exciting to see how they’ve transformed their operations and businesses.
