Field Service Customer Experience Management & Notifications

Delight Customers with Real-Time Status Updates and Accurate Information


It’s the age of the customer, where a bad experience expressed on social media can have a positive impact or greatly damage a company’s reputation in the mere span of hours. Today, the customer is not just right, the customer is informed and armed with alternatives. The alternatives are your competitors, ready to pounce at the opportunity to win your customer. As a field service organization, how do you stay ahead and provide the best customer experience?

The Field Squared Platform helps you delight your customers for improved customer service management and enhanced customer experience. With the ability for your field workforce to provide real-time status updates via text, email or phone, the customer is always in the know to better plan their day. From improved first call resolutions to job close out efficiency gains, with Field Squared your field service organization and workforce are the heroes.


Key Benefits & Features

Improve First Call Resolution Icon Improve first call resolutions with full, up-to-date information Real-Time Status Icon Enhance the customer experience with real-time status updates
Increase Efficiency Icon No database or app upgrades. Ever. Full Customer Information Icon Access full, accurate information and documentation

 

Real-Time Status Notifications

Easily gain control of late arrival and rescheduling situations by sending real-time updates to customers right from the field via the Field Squared mobile application.

  • Notify the customer in real-time of a field workers arrival status
  • Easily view customer details on a map
  • On-site arrival/departure times for field workers are automatically recorded

Improve First Call Resolutions

Repeat visits significantly decrease the efficiency of field service organizations. Field Squared helps you improve the customer experience as well as provide your field workforce with the capabilities necessary to get the job done right the first time.

  • Reduce callbacks by taking up to the minute job details to the field
  • Improve first call resolutions with full, up-to-date information
  • Access full, accurate information and documentation – no need to hunt down missing paperwork
  • Technicians have all the previous paperwork for every customer at their fingertips

Accurate, Consistent Information

No more sifting through paper work order forms, delaying work order completion due to lack of information, or making multiple visits to the same customer because of inaccurate data. With Field Squared, all customer work order information is available from the corporate office to the field for a complete, accurate history.

  • Technicians have all the previous paperwork for every customer at their fingertips
  • On-site arrival and departure times for all techs are automatically recorded
  • Quickly create work orders for customers in the field
  • Effectively track and measure customer work orders to completion
  • Easily maintain multiple service addresses for customers

Increase Work Order Close Out Efficiency

Field Squared empowers your field workforce to significantly speed-up the process to close out customer work orders. Since everything is digitized and available via mobile device, tablet or laptop/desktop directly from the field, there is no need to spend any extra time doing paperwork in the truck at the end of a day. Everything is instantly available to the customer, corporate office and the field.

  • Effortlessly track customer work orders to completion
  • Customers get job documents emailed to them from the job site
  • Documents are shared instantly with your whole team
  • Close out work orders faster
  • Email customers from the job site with work order related documents

Resources

 

sea tow case study
 

CASE STUDY

Sea Tow Services
Read how Sea Tow effectively eliminated 95%+ of paperwork by leveraging the power of Field Squared.

 

field squared platform overview datasheet
 

PRODUCT DATASHEET

Field Squared Platform Overview Datasheet
Learn about the Field Squared Field Service Management Process Automation Platform.

 

great plains gas case study
 

CASE STUDY

Great Plains Gas Compression
Learn how Great Plains increased field workforce productivity by over 4000% with Field Squared software.

Are you ready to digitally transform your field operations?

Experience Field Squared in action with a live, personalized demo.

Request Demo

LIVE WEBINAR: Exploring the Digital Oilfield | September 25 at 9am MT/11am ETREGISTER NOW
+