Customer Updates and Notifications

Field Service Customer Experience Management & Notifications

It’s the age of the customer, where a bad experience expressed on social media can positively impact or greatly damage a company’s reputation in mere hours. Today, the customer is not just right; the customer is informed and armed with alternatives. The alternatives are your competitors, ready to pounce at the opportunity to win your customers. As a field service organization, how do you stay ahead and provide the best customer experience?

The Field Squared Platform helps you delight customers with improved customer service management and enhanced customer experience. Your field workforce can provide real-time status updates via text, email, or phone, so the customer is always in the know and can plan their day better. From improved first call resolutions to job close out efficiency gains, with Field Squared your field service organization and workforce are the heroes.

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Improve First Call Resolutions

Repeat visits significantly decrease the efficiency of field service organizations. Field Squared helps you improve the customer experience and provide your field workforce with the capabilities necessary to get the job done right the first time.

Reduce callbacks by taking up-to-the-minute job details to the field
Improve first-call resolutions with full, up-to-date information
Access full, accurate information and documentation – no need to hunt down missing paperwork
Technicians have all the previous paperwork for every customer at their fingertips

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Accurate, Consistent Information

No more sifting through paperwork order forms, delaying work order completion due to lack of information or making multiple visits to the same customer because of inaccurate data. Field Squared provides all customer work order information from the corporate office to the field for a complete, accurate history.

Technicians have all the previous paperwork for every customer at their fingertips
On-site arrival and departure times for all techs are automatically recorded
Quickly create work orders for customers in the field
Effectively track and measure customer work orders to completion
Easily maintain multiple service addresses for customers

Increase Work Order Close Out Efficiency

Field Squared empowers your field workforce to significantly speed up the process of closing out customer work orders. Since everything is digitized and available via mobile device, tablet, or laptop/desktop directly from the field, there is no need to spend any extra time doing paperwork in the truck at the end of the day. Everything is instantly available to the customer, the corporate office, and the field.