Transformation in the Tropics

A national utility serving remote island territories needed to modernize its grid with hybrid microgrids—while still maintaining service during storm season. This example case study shows how Field Squared helped the utility coordinate field teams, accelerate outage response, and keep infrastructure rollouts on track.

“Modernizing the grid was a massive undertaking, but it quickly became clear we also needed to modernize how we worked. Field Squared gave us the structure and real-time visibility to manage complex deployments and storm response without losing momentum.”
- Chief Operating Officer

The Challenge

A national electric utility operating across a chain of remote islands had launched an ambitious grid modernization initiative. Its goal was to reduce dependence on imported fuels and improve service reliability by deploying hybrid microgrids comprising solar, LNG, and battery storage systems. However, this large-scale energy transition was unfolding in the shadow of hurricane season, where frequent storms and outages remained an annual certainty.

The utility’s operations team was under pressure. They had to manage the complexities of infrastructure rollouts across multiple islands while maintaining reliable service during peak storm activity. Field crews were dispatched manually, tracked by phone, and lacked consistent tools to document progress or damage in the field. Leadership had no live visibility into job status or outage impact, making it difficult to prioritize response efforts, report to stakeholders, or maintain public trust.

With so much changing in how energy is generated and delivered, the utility realized it needed to modernize its field operations.

The Solution

To support both infrastructure deployment and emergency response, the utility implemented the Field Squared platform. The system gave them a centralized, real-time view of all field activity across every island in their service area. Scheduling and dispatch moved from spreadsheets and whiteboards to a digital workflow, where jobs could be assigned, adjusted, and tracked live.

Field crews used the mobile app to capture GPS-tagged updates, photos, and completed forms, whether they were installing a battery system or responding to a downed line after a storm. Operations managers could now see what was happening as it happened and make faster decisions about where to send resources next.

When a hurricane swept through mid-deployment, Field Squared helped the utility shift seamlessly from planned work to storm response. Damage assessments came in immediately, not days later. Crews were rerouted in real time. Reports to leadership were accurate and automatic. What had previously taken hours or days to coordinate now happened in minutes.

Benefits

The Field Squared platform gave the utility a single source of truth across its entire network. Restoration timelines shortened. Customer communication improved. And most importantly, the operations team gained the confidence to move forward with long-term infrastructure goals without sacrificing near-term reliability.

The ability to manage storm response and modernization projects from the same system proved critical. Field Squared didn’t just help the utility react to outages more efficiently—it helped them stay on track with building the future grid, even under pressure.

Summary

As this national utility navigated one of the most transformative periods in its history—introducing LNG, solar, and battery systems across multiple islands—it also faced the reality of seasonal storms and rising expectations. Field Squared provided the platform they needed to stay ahead of the curve: improving response time, increasing operational visibility, and protecting progress even when the skies turned dark.

“We were rolling out major infrastructure upgrades right in the middle of storm season, and expectations were high. Field Squared helped us stay responsive and transparent, so even during outages, our customers felt informed and supported.”
- Vice President of Customer Services