Field Service Scheduling, Dispatching & Route Optimization
Ensure the Right Field Worker to the Right Place at the Right Time
Every day field service organizations grapple with putting their field workforce through last minute schedule changes, elevated windshield time and inefficient routes. Today’s field service organization can’t afford to waste time or resources; gaining operational efficiency is a closely followed metric across the industry. Knowing where to make changes and increase efficiency can be a challenge.
Take control of your scheduling, dispatch and optimize routes with the Field Squared Field Service Management Process Automation Platform, including GPS-based tracking, scheduling and route optimization built-in.
Key Benefits & Features
|Easy to use drag-and-drop scheduling, dispatching and route optimization interface||Track the progress of your field workforce and work orders in real-time|
|Recognize training opportunities by tracking technician performance||Seamlessly integrate Field Squared with your back-office systems for further reporting and business intelligence|
Quick and Easy Drag & Drop Scheduling
With Field Squared, you can leverage our easy to use drag-and-drop scheduling interface to quickly schedule work orders, optimize routes and dispatch the right field crew.
- Easily schedule, route and dispatch work orders in our drag-and-drop scheduling interface
- Get real-time feedback on the status of work orders
- Manage unscheduled work orders with advanced filtering
- Quickly auto-schedule multiple jobs
- Match the right technician to work order by job types tagged with the appropriate skills
- Find the nearest crew for emergency work order dispatching
Field Service Route Optimization
Rising fuel prices and increasing pressure to decrease windshield time puts the onus on field service organizations to increase operational efficiency. Field Squared helps you save time and fuel efficiency with our proprietary scheduling and route optimization software solution.
- Optimize field service routes in real-time
- Minimize windshield time through optimized route planning
- Schedule, track and create work orders, assets and contacts/customers based on location
- Significantly decrease wasted mileage and idle time
- Drastically reduce fuel costs by optimizing routes
Track Progress of Your Field Workforce in Real-Time
Do you know where your field workers are? With built-in real-time GPS location tracking of your field workforce, you know where your workers are and what work order they’re on at all times.
- View the full route history for every crew, work order / job and asset
- Send the right team to the right address with built-in address verification and geocoding
- See proposed routes on the Map
- Get turn-by-turn driving directions to any location right in the Field Squared Mobile Application
Seamlessly Schedule Work Orders Across Your Back-Office Systems
Field Squared seamlessly integrates with your multiple, disparate back-office systems. Create and schedule work orders in back-office systems or in Field Squared.
- Present the best customer experience by sending up-to-the-minute status notifications
- Create work orders right within Field Squared or from any third-party system
- Flexibly integrate with practically any back-office system such as geographic information systems (GIS), CRMs, support ticketing solutions, Quickbooks, SQL Server, Oracle, SAP, and many more