This post was written by Field Squared Director, President and CEO, Christopher James Camut.
This week, I was honored to be a guest of Gartner at their annual Gartner Symposium/ITxpo 2018 in Orlando, Florida. The annual conference ranks in the top three events for CIOs and enterprise leaders the world-over. With a very packed schedule of one-on-one meetings and thought-provoking sessions, I brought back a couple key takeaways for field service organizations from Gartner Symposium 2018.
#1: Digital Transformation is the Hot Topic
No matter where you look, every news outlet, enterprise software solution provider and social media post is talking about digital transformation. I’m here to say it was one of the hottest topics at the Gartner Symposium.
For field service organizations that maintain a highly distributed, mobile field workforce the event reinforced the need to not delay the adoption of field service management software technology that allows for full, end-to-end workflow automation and field operations process improvement.
#2: Everything and Anything Can Be Connected
You’re probably thinking I’m talking about IoT or AI, but I’m actually referring to the rise of the mobile workforce and the advent of 5G technology. The ability to connect everything on the planet is now possible.
It’s important for me to distinguish the situation as it relates to field service management; though, any enterprise software provider should know this as well. The great advantage to connecting sensors, devices, assets, people and equipment, is to gather intelligence; data with which to make better, more informed decisions that will impact your business. It is not to gather data for the sake of gathering data.
In field service, the data must be actionable and accessible to not just the operations manager, but to the field. Further, if you don’t have a field service management solution to drive that data, it’s entirely irrelevant and you can ignore the first takeaway from this post. With the right field service management platform, you can do anything, including—and most importantly—act upon the data in real-time, improve inspection completion rates, effect the impact of assets in the field, increase the longevity of equipment or improve the effectiveness of a fiber optic network. The possibilities are endless.
Ultimately, the field service management space is moving fast and field service management solution providers like Field Squared, are keeping pace with the needs of today’s field service organizations. If anything, the conference reinforced our mission of disrupting the field service management space through business process automation.