Field Service Analytics, Reporting & Business Intelligence
Real-Time Field Service Operations Information at Your Fingertips
Every day you go about planning your field workforce jobs, taking work orders and gathering customer data, but how do you track your field service analytics to ensure efficiency of your field workforce? Can you forecast demand on the fly or quickly shift priorities based on real-time data? Do you have the key performance indicators (KPIs) or field service analytics, reporting and business intelligence to answer these questions? Ultimately, how do you effectively measure your field service operations against organizational objectives?
The Field Squared Platform provides automated, real-time field service analytics, reporting and business intelligence to help you readily track your key field performance indicators and overall field service health. From reducing windshield time, optimizing field work order efficiency and leveraging predictive drive time data for fuel cost savings to effectively tracking mileage for compliance purposes, Field Squared allows you to measure, track and analyze your entire field operations processes from a single, powerful unified Dashboard.
Key Benefits & Features
|Actionable, real-time field service workforce insights in one dashboard||Ability to benchmark and compare field operations trends over time|
|Recognize training opportunities by tracking technician performance||Seamlessly integrate Field Squared with your back-office systems for further reporting|
|Easily send a live, on-demand report via email||Download or export reports via Excel, CSV or PDF for further analysis|
Gain Real-Time Field Service Operations Intelligence
With Field Squared it’s easier than ever to automate field service operations analytics and business intelligence. The Field Squared Data Analytics Engine does the work for you, enabling rapid creation of reports and charts (bar, pie, 3D, 3D pie, etc.) tailored to your specific field operations reporting needs. No more guessing at what’s working, what’s not and where efficiency gains can be made. With key insights at your fingertips you can focus on proactive planning of your field workforce as well as conduct demand forecasting to reach new levels of business effectiveness.
- Track, chart and report on mileage driven
- Establish benchmarks to reduce windshield time
- Report on completed tasks or work orders
Quickly Build Customized Reports – No Coding Required
The Field Squared Dashboard provides an at-a-glance view of reports in the form of widgets. Each user can customize their own dashboard to see the data that is the most beneficial to their field operations. Reports our customers have built include:
- Average number of exceptions across inspections
- Actual to proposed miles driven for expenses and mileage claim verifications
- Average time spent per work order type
- Number of work orders per type
- Invoice totals by work order type
Integrate, Automate and Report Across Your Disparate Business Systems
We understand you have multiple, disparate business systems that power your field operations, workforce and business processes. Field Squared is interoperable across any back-office business system via API, web services, FTP and more, surfacing all those deep analytics right on the Dashboard. Some of the many back-office systems our customers have integrated with include:
- Customer relationship management solutions (CRM)
- Geographic information systems (GIS)
- AI/data analytics tools
- Enterprise resource planning systems (ERP)
- HR/payroll tools
- Outage Management Systems (OMS)
- Support ticketing solutions
- Enterprise databases
The possibilities are near-endless, allowing you to realize a holistic view of your field operations and make informed decisions.