Field Service Analytics, Reporting & Business Intelligence

Real-Time Field Service Operations Information at Your Fingertips

Every day you go about planning your field workforce jobs, taking work orders and gathering customer data, but how do you track your field service analytics to ensure efficiency of your field workforce? Can you forecast demand on the fly or quickly shift priorities based on real-time data? Do you have the key performance indicators (KPIs) or field service analytics, reporting and business intelligence to answer these questions? Ultimately, how do you effectively measure your field service operations against organizational objectives?

The Field Squared Platform provides automated, real-time field service analytics, reporting and business intelligence to help you readily track your key field performance indicators and overall field service health. From reducing windshield time, optimizing field work order efficiency and leveraging predictive drive time data for fuel cost savings to effectively tracking mileage for compliance purposes, Field Squared allows you to measure, track and analyze your entire field operations processes from a single, powerful unified Dashboard.


Key Benefits & Features

Dashboard and Analytics Icon Actionable, real-time field service workforce insights in one dashboard Field Service Analytics Benchmark Icon Ability to benchmark and compare field operations trends over time
Field Technician Icon Recognize training opportunities by tracking technician performance Field Service Integrations Icon Seamlessly integrate Field Squared with your back-office systems for further reporting
Email Icon Easily send a live, on-demand report via email Download Icon Download or export reports via Excel, CSV or PDF for further analysis

Gain Real-Time Field Service Operations Intelligence

With Field Squared it’s easier than ever to automate field service operations analytics and business intelligence. The Field Squared Data Analytics Engine does the work for you, enabling rapid creation of reports and charts (bar, pie, 3D, 3D pie, etc.) tailored to your specific field operations reporting needs. No more guessing at what’s working, what’s not and where efficiency gains can be made. With key insights at your fingertips you can focus on proactive planning of your field workforce as well as conduct demand forecasting to reach new levels of business effectiveness.

  • Track, chart and report on mileage driven
  • Establish benchmarks to reduce windshield time
  • Report on completed tasks or work orders

Quickly Build Customized Reports – No Coding Required

The Field Squared Dashboard provides an at-a-glance view of reports in the form of widgets. Each user can customize their own dashboard to see the data that is the most beneficial to their field operations. Reports our customers have built include:

  • Average number of exceptions across inspections
  • Actual to proposed miles driven for expenses and mileage claim verifications
  • Average time spent per work order type
  • Number of work orders per type
  • Invoice totals by work order type

Integrate, Automate and Report Across Your Disparate Business Systems

We understand you have multiple, disparate business systems that power your field operations, workforce and business processes. Field Squared is interoperable across any back-office business system via API, web services, FTP and more, surfacing all those deep analytics right on the Dashboard. Some of the many back-office systems our customers have integrated with include:

  • Customer relationship management solutions (CRM)
  • Geographic information systems (GIS)
  • AI/data analytics tools
  • Enterprise resource planning systems (ERP)
  • HR/payroll tools
  • Outage Management Systems (OMS)
  • Support ticketing solutions
  • Enterprise databases

The possibilities are near-endless, allowing you to realize a holistic view of your field operations and make informed decisions.

Learn more about Field Squared integrations.

Resources

eBook/Guide

8 Elements You Need in a Field Service Management Automation Platform
Download our quick field service guide and learn how to achieve digital transformation of your field service operations.

Product Datasheet

Field Squared Platform Overview Datasheet
Learn more about the Field Squared Field Service Management Process Automation Platform or send the pdf to a colleague.

Customer Success Story

Sea Tow Case Study
Read how Sea Tow, the AAA of the sea, optimized dispatching with data-driven scheduling and route optmiization and eliminated 95% of paperwork.

Are you ready to digitally transform your field operations?

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