Cable & Telecommunications Field Service Management Software

Manage Technicians, Assets & Automate Customer Communications in a Single Platform

The typical cable/broadband or telecommunications organization still maintains field data capture through paper- or spreadsheet-based processes, leading to data inaccuracy, loss of information and a significant disconnect between work order history and customer information. All of this adds up in lost productivity, repeat visits and, ultimately, rapidly increasing costs.

From installing cable, poles or cell towers to site survey inspections, your field technicians and field supervisors or dispatchers have enough to think about in their day-to-day jobs. With GPS-based crew tracking, scheduling and route optimization capabilities and automated customer service communications, Field Squared helps you be proactive with up-to-the-minute information at your fingertips.

Key Benefits & Features

Scheduling Icon Technician Profile Icon Customer Experience Management Icon
Scheduling, Dispatch & Route Optimization Skill Tagging Technicians Customer Experience Management & Notifications

 

Effortless Scheduling, Dispatch and Route Optimization

  • Optimize field service routes in real-time via drag-and-drop
  • Schedule, track and create work orders, assets and customers based on location
  • View and schedule work orders over multiple days
  • Assign nearest technician based on schedule

Learn more about Scheduling, Dispatch and Route Optimization

Improved Field Service Customer Experience

  • Gain control of late arrival and rescheduling situations
  • Notify customers in real-time of a technician’s arrival status
  • Email customers from the job site with work order related documents
  • Reduce callbacks by taking up to the minute job details to the field
  • Access full information and documentation for customer work orders

Learn more about Customer Experience Management and Notifications

Field Data Capture with Photos, Markup and Site Sketches

  • Leverage digital Smart Forms to capture field data via the Field Squared Mobile Application
  • Online and offline availability syncs all data when connection is restored
  • Easily include photos, markup, annotations, and site sketches with work orders and assets
  • Connect to your existing billing, customer management and GIS systems
  • Track pole make-ups, make-ready, trench & conduit details, splice diagrams, fiber, coax and twisted pair cable routing and splicing, active repairs, sweep & balance, node maintenance history, FTTH and FTTC systems tracking and more
  • Quickly pull lookup values and catalogues from third-party systems

Learn more about Field Data Capture

Assign Work Orders by Technician Job Skills

  • Easily create job types and skills and assign technicians to associated work orders
  • Create automated alerts before certifications or training requirements are set expire
  • Effortlessly match proper skill sets to work orders, increasing work order completion rates

Learn more about Field Workforce Management and Mobility


Download the Cable & Telecommunications Datasheet

Learn more about Field Squared’s field service management software for cable and telecommunications service organizations.
 


field squared cable and telecommunications datasheet

Are you ready to digitally transform your field operations?

Experience Field Squared in action with a live, personalized demo.

Request Demo