A few years ago, I wrote about how augmented reality (AR) was set to revolutionize field service management, asset management, and mobile workforce management. Back then, the possibilities seemed endless—technicians empowered with AR glasses overlaying repair manuals, sensor data, and digital twins of assets in their field of vision. The promise was clear: faster resolutions, fewer errors, and happier customers.
Now, revisiting this topic, I ask: Has AR truly taken over the way we expected it to?
The answer, I think, is somewhere in between. While AR hasn’t yet become as ubiquitous in field service as smartphones, its adoption has steadily grown. And for those who have embraced it, the results have been transformative.
Let’s consider a technician in the field. A few years ago, I imagined them working onsite with AR glasses, seamlessly accessing repair instructions and real-time sensor data. Today, that vision is a reality in many organizations, though the tools have evolved. AR isn’t always about fancy glasses—it’s often delivered through tablets, smartphones, and even lightweight headsets.
When I first wrote about AR, it felt like it was on the brink of widespread adoption in field service. While AR hasn’t replaced every technician’s toolbox, it has found a firm foothold. And more importantly, it has proven its value in the areas where it has been implemented.
I still believe in the potential of AR to reshape field service management. The technology has advanced, the hardware is getting better, and the software integrations are improving. With the rise of 5G connectivity, IoT-powered sensors, and AI-driven insights, AR is becoming even more relevant.
So, what’s next? I see a world where AR becomes a must-have rather than a nice-to-have in field service. As hardware becomes more affordable and user-friendly, the barriers to adoption will fall. I also expect to see AR combine more deeply with other technologies like IoT and AI, creating smarter, more proactive service environments.
Imagine technicians not just reacting to issues but predicting them before they happen, guided by AR overlays of real-time performance data. Imagine mobile workforces dynamically adjusting schedules and routes, with AR providing instant updates and visual instructions.
We’re not quite there yet—but we’re getting closer.
Looking back on my earlier predictions, it’s fascinating to see what’s changed and what’s stayed the same. While AR hasn’t completely taken over the way I imagined, it has carved out an essential role in field service, asset management, and mobile workforce operations.
The potential for AR to transform these industries is as strong as ever, and I can’t wait to see how it continues to evolve. What about you? Have you seen AR in action in your organization—or are you still waiting to take the leap? Let’s keep the conversation going.